How to cancel, upgrade, or switch your Uxcel plan

Whether you're an individual learner looking to grow your skills or a team leader preparing your product team for the future, Uxcel offers flexible subscription options to support your journey. This guide will help you understand how to manage your plan — including cancellations, upgrades, downgrades, and refunds — with clear guidance tailored for both B2C and B2B users.

Upgrading your Uxcel plan

Ready to unlock more advanced features, role-based career paths, or manage a team? Here’s how upgrades work on Uxcel.

Immediate access to premium features

When you upgrade your plan:

• You are charged immediately for the new subscription.

• You gain instant access to all features in the upgraded plan.

These features may include:

• Unlimited course access (UX, PM, AI skills & more)

• Guided career paths by role

• Certification programs

• Analytics dashboards (for teams)

• Team skill tracking & reports

Ideal for:

• Individual learners transitioning to a career in Product Management

• Teams aiming to build AI literacy across UX and product roles

• L&D leads seeking measurable team upskilling

From monthly to annual plan (individuals)

If you're on a monthly Pro plan and want to switch to annual to save more:

1. Cancel your current monthly plan via Account Settings → Subscription

2. Your access remains active until the end of the billing cycle

3. Once it expires, return to the Pricing Page and select the Annual Plan

This avoids dual charges and ensures a smooth transition.

From Pro to Team or Enterprise plan

If you’re moving from an individual plan to a Team or Enterprise subscription:

• Contact Uxcel Support to initiate the upgrade at support@uxcel.com or via Live chat

• You may be eligible for a prorated refund for the unused time on your annual Pro plan

• You will get immediate access to:

  • Role-specific learning paths (UX, PM, AI)

  • Skill analytics dashboards

  • Team performance tracking

  • Flexible billing and centralized management

This path is designed for Heads of Product, L&D Managers, and team leads who need scalable, trackable, async learning.

Payment methods accepted for upgrades

• Visa & Mastercard

• Apple Pay / Google Pay

• Bank Transfers (for Teams & Enterprise) — via support

Request bank transfer setup: support@uxcel.com or via live chat

Downgrading your plan

If you choose to downgrade your plan (e.g., from Pro to Starter):

• You’ll keep access to Pro features until the end of your current billing cycle

• After that, your account will automatically revert to the Starter plan with limited access

• No new charges will occur unless you resubscribe

Don’t worry — all your earned certificates stay in your profile even after the downgrade.

Canceling your Uxcel subscription

Here’s what happens when you cancel:

1. Access until end of billing cycle
   You can continue using all Pro or Team features until your current billing period ends.

2. Revert to Starter plan
   Once your paid plan expires, you’ll still have access to free content and your account, just without premium features.

3. Keep your progress
   Certificates and completed courses will remain saved in your profile.

4. No further charges
   After cancellation, you won’t be billed again unless you upgrade.

Refunds & switching plans mid-cycle

Can I get a refund?

The refund policy below applies to individual accounts only. If you have a Teams account, please contact our support team.

• Monthly subscriptions are not eligible for refunds

• First-time annual subscriptions: you may be eligible for a full refund within 14 days of purchase, provided you have not completed or generated a certificate and have not accessed five or more premium lessons

• Annual subscription renewals: you may be eligible for a full refund if you submit your request within 24 hours of the renewal charge

Pro to Team upgrade:
If you’re upgrading from an individual annual Pro plan to a Team plan, you may be eligible for a prorated refund on the unused portion of your Pro plan. Please contact our support team, and they will review your request and let you know if it qualifies.

To request a refund, contact us at support@uxcel.com or via live chat. Include your account email, plan type, purchase date, reason for the refund, and a screenshot or document of your invoice. Approved refunds are issued to your original payment method.

How to manage your subscription

To upgrade, downgrade, or cancel:

1. Log in to your Uxcel account

2. Go to Account Settings → Subscription

3. Choose Upgrade plan or Cancel subscription

4. Follow the prompts and confirm

Need help?

• Live chat available during business hours

• Email us at support@uxcel.com

For teams & B2B buyers

If you're leading a product/design/AI team and looking to:

• Scale-structured training

• Monitor team skills

• Drive certification-based progress

...we’re here to support you.

Learn more about team features: https://uxcel.com/teams