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How can I provide feedback or report issues with the Uxcel platform?
How can I provide feedback or report issues with the Uxcel platform?
Helen Volkova avatar
Written by Helen Volkova
Updated over 3 months ago

Uxcel values user feedback and strives to improve the platform based on your suggestions. If you have feedback or need to report an issue, follow these steps:

  1. Provide Feedback:

    • In-Course Feedback: While taking a course, you can often find a feedback button or link within the course interface. Click on this to share your thoughts and suggestions directly with the course team.

    • Email: You can also send your feedback directly to Uxcel's support team via email at [email protected]. Make sure to include specific details about your experience to help the team understand your feedback better.

  2. Report Issues:

    • Help Center: Before reporting an issue, check the Help Center for troubleshooting guides and FAQs that might address your problem. You can search for common issues and their solutions.

    • Support Ticket: If you encounter a technical issue or bug, submit a support ticket through the Uxcel Help Center. Provide detailed information about the issue, including steps to reproduce it, any error messages, and screenshots if applicable.

    • Live Chat: Use the live chat feature available on the Uxcel website to get immediate assistance from the support team during business hours. This is ideal for urgent issues that need quick resolution.

    • Community Forums: For general questions or non-urgent issues, you can seek help from other users and Uxcel staff in the community forums. Engage with the community to find solutions and share experiences. If you want to join our Discord channel, please, use this link: https://discord.gg/nzKUg8CR

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