Troubleshooting failed payments and contacting support

Learn how to fix failed payments, update your billing method, and get in touch with Uxcel’s support team — whether you're an individual user or managing access for a UX, Product Management, or AI-skilled team.

Written By Helen Volkova

Last updated 8 months ago

At Uxcel, we’re committed to providing smooth access to role-based learning in UX, Product Management, and AI. If you experience issues with a payment or have questions about billing, this guide will help you resolve the issue quickly, whether you’re an individual learner or managing a team subscription.

❌ What should I do if my payment fails or is declined?

Failed payments can happen for a number of reasons but they’re usually easy to fix. Here's how to get back on track:

1. ✅ Double-check your payment information

Make sure your payment details are correct:

  • Credit/debit card number

  • Expiration date

  • CVV/security code

  • If using Google Pay or Apple Pay, confirm your wallet is active and linked

2. 💰 Confirm available funds

Make sure your card or account has sufficient funds. If you're using a debit card, check with your bank about:

  • Spending limits

  • Restrictions on international or online transactions

3. 🔁 Try an alternative payment method

Uxcel supports a variety of payment options:

  • Credit/debit cards (Visa, Mastercard)

  • Google Pay or Apple Pay on your mobile

  • Bank transfers for Teams and Enterprise plans

You can update your payment method via your Account Settings.

4. 🏦 Check with your bank or card provider

Banks may block recurring or international charges for security reasons. Call your provider and confirm:

  • The transaction is authorized

  • Future charges from Uxcel should be allowed

5. 🔄 Retry the payment manually

Once you’ve updated your info, head back to your Account Settings → Subscription and try the payment again. Most issues resolve on retry after fixing the details.

6. 🛠️ Still having trouble? Contact Uxcel Support

If none of the above steps work, we’re here to help!

You can reach us in the following ways:

📧 Email Support

Send your request to support@uxcel.com. Please include:

  • The email linked to your Uxcel account

  • A short description of the issue

  • A screenshot or error message (if available)

💬 Live Chat

Click the chat icon at the bottom-right corner of uxcel.com to speak with a team member during business hours.

📚 Help Center

Browse step-by-step billing articles, FAQ, and self-help topics:
👉 Uxcel Help Center