Uxcel Teams Billing

Understand how Uxcel Teams Billing works.

Written By Helen Volkova

Last updated About 1 month ago

Welcome to the Uxcel Teams billing guide! This article will walk you through how billing works when managing seats, inviting new members, and making adjustments mid-cycle. Whether you’re adding new team members or adjusting your current seat count, we aim to provide transparent, predictable billing.

Key concept: active Pro seats

Uxcel Teams are billed based on the number of active Pro seats — not just invited users.

You can invite unlimited members (such as team leads, L&D managers, or mentors), but only those with Pro access enabled count toward your billing.

When does billing start?

Billing starts at the moment you activate a Pro seat for a user — not when they accept the invite. This guarantees immediate access to paid features.

Examples:

  • You invite a user and assign them a Pro seat today → billing begins today.

  • You invite someone but don’t activate their Pro seat → they won’t be billed.

How does prorated billing work?

Prorated billing ensures you're only charged for the time you actually use a seat.

When you add seats, you are charged based on the number of days remaining in your billing cycle.
When you remove seats, you're credited for the unused time — that is, the remaining days in your billing term after the seat is removed.

These credits will be automatically applied to your next invoice.

Example of prorated charge:

  • You add 2 Pro seats on March 15th.

  • Your billing cycle ends on December 31st.

  • You will only be charged for the portion from March 15th to December 31st — that includes the 16 remaining days in March, and the months April through December.

Example of prorated credit:

  • You remove 2 Pro seats on September 1st.

  • You already paid for the full year.

  • You will receive a credit for the remaining 4 months (September through December).

  • This credit will reduce your next invoice total automatically.

Invoices: how and when they're generated

Invoices are generated:

  • Immediately, when you add new seats and pay by card

  • At the end of your billing period, if you’re invoiced annually

Invoices reflect:

  • All active Pro seats

  • Any prorated charges for seats added mid-cycle

  • Any credits for seats removed mid-cycle

You’ll always receive a summary of the invoice via email, and it will be visible in your billing settings.

Common questions

FAQ

Answer

What happens if I invite someone, but they don’t accept?

You’ll only be billed once their Pro seat is activated, not upon invite.

Can I switch a Pro seat from one person to another?

Yes! You can disable a Pro access from one member and reassign it to another.

What if I add someone in the middle of the year?

You’ll only be billed for the remaining time in the annual billing cycle.

What if I downgrade from 10 seats to 5?

You’ll retain access until the end of the current billing period. A credit for unused time will be applied to your next invoice.

Need help?

You can reach our support team at any time for:

  • Clarifications on invoices

  • Help with adjusting seat counts

  • Questions about your current usage

➡️ Contact support at support@uxcel.com