At Uxcel, we provide various levels of support depending on your subscription plan to ensure you get the assistance you need. Below is a breakdown of the support options available with each plan, including response times and available channels.
Starter Plan (Free Plan)
The Starter Plan provides access to basic support options, including:
Help Center:
Browse our extensive library of self-service articles, FAQs, and troubleshooting guides covering common inquiries. Visit our Help Center to find answers anytime.
Community Support:
Engage with other learners in the Uxcel Discord Community, where you can ask questions and share experiences.
Limited Email Support:
Users can send inquiries to [email protected], and our team typically responds within 24-48 hours.
Pro Plan
With the Pro Plan, users gain access to enhanced support options, including:
Priority Email Support:
Get faster responses for all inquiries, usually within 24 hours, by contacting [email protected].
Live Chat Support:
Access live chat support for immediate assistance during business hours. Click the chat icon in the bottom right corner of the Uxcel website for quick responses.
Exclusive Community Events:
Participate in webinars and events hosted by design professionals to gain valuable insights.
Full Help Center Access:
Pro users have access to all help articles, including Pro-exclusive content and in-depth guides.
Team Plan
The Team Plan includes comprehensive support features tailored for team management, such as:
Priority Live Chat Support:
Immediate support via live chat during business hours, ensuring quick responses to team-related inquiries.
Custom Invoicing Assistance:
Help with managing billing, invoices, and payment methods, including support for bank transfers.
Team Onboarding Support:
Tailored onboarding sessions to help your team maximize the platform’s learning resources.
Analytics & Reporting Help:
Guidance on how to analyze team performance using Uxcel’s reporting tools.
Enterprise Plan
The Enterprise Plan offers premium support, ensuring a seamless experience with personalized assistance:
Dedicated Success Manager:
A dedicated expert to provide strategic support and ongoing consultation.
Customized Onboarding:
Tailored learning paths and onboarding sessions to align with your business goals.
Guaranteed Response Times (SLAs):
Priority email and chat support with faster resolution times.
Priority Feature Requests:
Influence upcoming features with direct input from your team.
Flexible Payment Options:
Custom billing solutions, including purchase orders and bank transfers.
How to Get Support
No matter your plan, you can reach Uxcel support through the following channels:
Help Center:
Explore our resources at help.uxcel.com anytime.
Email Support:
Send inquiries to [email protected].
Response time: 24-48 hours for Starter Plan, within 24 hours for Pro and Team plans during business days.
Live Chat Support:
Available to Pro, Team, and Enterprise users during business hours. Find the chat icon in the bottom right corner of the website.
For additional support or to upgrade your plan, visit the Uxcel Pricing Page.