FAQs about Uxcel billing, upgrades, and plan usage

This article answers common questions about how billing works on Uxcel, how to upgrade your plan, accepted payment methods, and how to stay informed about new features and courses. Whether you're on the Starter or Pro Plan, or considering an upgrade to explore Uxcel’s latest Product Management and AI learning paths, this guide helps you manage your account with confidence.

Written By Helen Volkova

Last updated 8 months ago

How does billing work?

Uxcel offers a variety of subscription plans, each with different billing cycles to suit your learning goals:

  • Monthly Subscription: Billed once per month. Your card is charged automatically on the same date each month as your original purchase.

  • Annual Subscription: A single upfront payment, billed once a year. This plan provides the best value for long-term learners.

  • Team and Enterprise Plans: Custom pricing, billed annually. These are designed for businesses and include centralized billing, onboarding, and analytics tools.

All paid plans are set to auto-renew unless canceled before the next billing date. You can manage your billing in Account Settings → Subscription.

What is the billing cycle for each plan?

  • Monthly Plan: Charged monthly on the date of initial subscription.

  • Annual Plan: Charged yearly as a one-time payment. Offers significant savings compared to the monthly plan.

  • Team Plan: Typically billed annually, based on a custom agreement. Contact support@uxcel.com for details.

Can I pay with PayPal?

Currently, Uxcel does not support PayPal. However, the following payment methods are available:

  • Credit/Debit Cards: Visa, Mastercard

  • Mobile Payments: Google Pay, Apple Pay (mobile only)

  • Bank Transfers: Available for Team and Enterprise plans upon request

If you have any other questions, please reach out to support@uxcel.com.

What happens if a payment fails?

If your payment is declined:

  1. Check your payment details (card number, expiration date, CVV).

  2. Ensure sufficient funds are available.

  3. Try an alternative method, like Google Pay or another card.

  4. Contact your bank if you suspect a block on international or recurring transactions.

  5. Retry the payment from your Account Settings.

  6. Contact Uxcel Support if the issue continues.

During a failed payment, access to premium content may be paused until the issue is resolved. Teams and Enterprise customers can receive direct assistance.

How do I upgrade my subscription plan?

Upgrading your plan is easy and flexible:

From Free Plan to Pro:

  1. Visit the Pricing Page

  2. Choose Pro (monthly or annual)

  3. Complete the payment

From Monthly to Annual:

  1. Go to Account Settings → Subscription

  2. Cancel your monthly plan (remains active until billing cycle ends)

  3. After expiration, subscribe to the Annual Plan via the Pricing Page

From Individual to Team Plan:

  1. Visit Uxcel for Teams

  2. Contact support@uxcel.com for onboarding and invoicing

What are the available subscription options?

  • Starter Plan (Free): Basic access to Uxcel’s features and community

  • Pro Plan (Monthly/Annual): Full course access, AI tools, PM and UX certifications

  • Team Plan: Centralized team learning, analytics, and onboarding

  • Enterprise Plan: Tailored for large organizations with custom needs

How can I stay updated on new courses and features?

Stay informed about Product Management, AI, and UX design content:

To receive tailored updates, adjust your email preferences in your account settings.

Need help with billing or upgrades?

  • Visit our Help Center

  • Contact us at support@uxcel.com

  • Use Live Chat during business hours on our website

With flexible plans, modern skills, and responsive support, Uxcel makes it easy to manage your subscription while growing in Product Management, UX, and AI design.