Uxcel Teams Billing

Welcome to the Uxcel Teams billing guide! This article will walk you through how billing works when managing seats, inviting new members, and making adjustments mid-cycle. Whether you’re adding new team members or adjusting your current seat count, we aim to provide transparent, predictable billing.

Key concept: active Pro seats

Uxcel Teams are billed based on the number of active Pro seats — not just invited users.

You can invite unlimited members (such as team leads, L&D managers, or mentors), but only those with Pro access enabled count toward your billing.

When does billing start?

Billing starts at the moment you activate a Pro seat for a user — not when they accept the invite. This guarantees immediate access to paid features.

Examples:

• You invite a user and assign them a Pro seat today → they get Pro access today, and the charge for that seat appears on your invoice the following month.

• You invite someone but don’t activate their Pro seat → they won’t be billed.

How does prorated billing work?

Prorated billing ensures you're only charged for the time you actually use a seat.

When you add seats, you're charged for the time remaining in your billing cycle. The charge isn't taken right away; it's added to your invoice the following month.
When you remove seats, the change takes effect at the end of your current billing cycle. You won't receive a credit or refund for the unused time, but the seat stays available to your team until your renewal date.

Example of prorated charge:

• You add 2 Pro seats on March 15th.

• Your billing cycle ends on December 31st.

• You will only be charged for the portion from March 15th to December 31st — that includes the 16 remaining days in March, and the months April through December.

• This charge will appear on your invoice in April.

Example of removing a seat:

• Your team is on an annual plan with 2 seats and invites a 3rd member.

• You'll be charged for the extra seat the following month.

• If you remove that 3rd member right away, you're still charged for the seat and no credit is issued.

• Your team keeps 3 seats for the rest of the year, so you can invite someone else into that seat at no extra cost.

• At renewal, your plan goes back to 2 seats.

Invoices: how and when they're generated

Invoices are generated:

• The month after you add seats, covering the prorated cost of the new seats

• At the end of your billing period, if you’re invoiced annually

Invoices reflect:

• All active Pro seats

• Any prorated charges for seats added during the previous month

You’ll always receive a summary of the invoice via email, and it will be visible in your billing settings.

Common questions

Teams on legacy pricing

Some teams are on our earlier Teams pricing, marked with a Legacy label on the Subscription page. If your team is on legacy pricing, your current seats stay at your existing legacy price.

You can reassign Pro seats between members and reduce your seat count, which takes effect at renewal. To add more seats, get in touch with our team in one of these ways:

• Click Contact us on your Subscription page (Account Settings → Subscription).

• Click Contact Us in the Invite members window.

• Email us at support@uxcel.com.

We'll help you move to current Teams pricing.

Need help?

You can reach our support team at any time for:

• Clarifications on invoices

• Help with adjusting seat counts

• Questions about your current usage

➡️ Contact support at support@uxcel.com