Do you offer refunds?

Here you can find out everything about our refund policy.

Written By Colin Pace

Last updated 2 days ago

If you're thinking about requesting a refund, here's everything you need to know about our refund policy and how to get in touch with our team.

Refund eligibility

First-time annual subscriptions

If this is your first annual subscription purchase, you may be eligible for a refund within 14 days of purchase, provided that you:

  • Have not completed a certificate
  • Have not consumed a significant amount of premium content

Annual subscription renewals

If your annual subscription has recently renewed, you may be eligible for a refund if you submit your request within 72 hours of the renewal charge.

Monthly subscriptions

Monthly subscriptions and monthly subscription renewals are not eligible for refunds.

How to request a refund

If you believe you meet the eligibility criteria above, please contact our support team with the following information:

  • Account email address
  • Subscription plan details (monthly or annual)
  • Date of purchase
  • Reason for your refund request
  • A screenshot or document of your invoice associated with the purchase

Our team will review your request and follow up with next steps.

Contact support

If you have any questions about your refund or aren't sure whether you're eligible, you can reach us in two ways: