Do you offer refunds?

If you're thinking about requesting a refund, here's everything you need to know about our refund policy and how to get in touch with our team.

This policy applies to individual accounts only. If you have a Teams account, please contact our support team.

Refund eligibility

First-time annual subscriptions

If this is your first annual subscription purchase, you may be eligible for a full refund within 14 days of purchase, provided that you:

• Have not completed or generated a certificate
• Have not accessed five or more premium lessons

Annual subscription renewals

If your annual subscription has recently renewed, you may be eligible for a full refund if you submit your request within 24 hours of the renewal charge.

Monthly subscriptions

Monthly subscriptions and monthly subscription renewals are not eligible for refunds.

How to request a refund

If you believe you meet the eligibility criteria above, please contact our support team with the following information:

• Account email address
• Subscription plan details (monthly or annual)
• Date of purchase
• Reason for your refund request
• A screenshot or document of your invoice associated with the purchase

Our team will review your request and follow up with next steps. Approved refunds are issued to your original payment method.

Contact support

If you have any questions about your refund or aren't sure whether you're eligible, you can reach us in two ways:

• Email: support@uxcel.com
• Live chat: Available on the Uxcel website during business hours