At Uxcel, we strive to provide flexibility when upgrading or switching between plans. Below are details on our refund policy and how plan changes work.
Refund Policy for Subscription Cancellations
Monthly Subscriptions:
Monthly plans are non-refundable, meaning once you've been billed for a month, your subscription will remain active until the end of the billing cycle. No refunds are issued for the unused portion.
Annual Subscriptions:
Annual subscriptions are generally non-refundable, but refund requests may be considered under the following conditions:
You cancel within the first 14 days of purchase or renewal.
A billing error or accidental charge occurred.
If your request qualifies, refunds will be processed back to the original payment method. For further assistance, contact Uxcel Support.
Plan Upgrades and Downgrades
Upgrading Your Plan:
If you choose to upgrade your plan, the process varies depending on the type of upgrade:
From Monthly to Annual Pro Plan:
You must first cancel your current monthly plan and wait until the end of the billing cycle before purchasing the annual plan.
No refunds will be issued for the remaining monthly period.
From Pro (Annual) to Team or Enterprise Plan:
If you're an annual Pro subscriber upgrading to a Team or Enterprise plan, you are eligible for a prorated refund based on the unused portion of your Pro plan.
The refund amount will be calculated based on the remaining time left in your current billing period and deducted from the cost of the Team or Enterprise plan.
To upgrade, contact Uxcel Support.
Downgrading Your Plan:
If you choose to downgrade your plan (e.g., from an annual to a monthly plan), the downgrade will take effect at the end of your current billing period. No refunds or credits will be provided for the unused portion of your current plan.
Important Notes on Cancellation
Access After Cancellation: Your subscription will remain active until the end of the current billing cycle, after which your account will revert to the free Starter plan, retaining limited access to Uxcel features.
Certificates & Progress: Any certificates you have earned will remain accessible in your profile even after cancellation.
Payment Method Adjustments: If you need to update your billing details or payment method, ensure you do so in your Subscription Settings before canceling or upgrading your plan.
How to Cancel or Upgrade Your Subscription
To cancel or upgrade your Uxcel subscription, follow these steps:
Log in to your Uxcel account and go to Account Settings.
Navigate to the Subscription section.
Click on Cancel Subscription or Upgrade Plan, and follow the on-screen prompts.
Need Help?
If you have any further questions regarding refunds or plan changes, please reach out to our support team via:
Email Support: [email protected] – Response within 24-48 hours.
Live Chat: Available during business hours on the Uxcel website.
For more details on available plans, visit our Pricing Page.