What should I do if my payment fails or is declined?

Written By Helen Volkova

Last updated 20 days ago

If your payment for a Uxcel subscription or service fails, don’t worry — there are a few simple steps you can take to resolve the issue and continue enjoying uninterrupted access to Uxcel’s features.

1. Double-check your payment information

  • Ensure that your credit or debit card details (such as card number, expiration date, and CVV) are entered correctly.

  • If you are using Google Pay or Apple Pay, confirm that the account is properly linked and active.

2. Verify sufficient funds

  • Confirm that your payment method has sufficient funds or balance to complete the transaction.

  • If you are using a debit card, check with your bank to ensure that there are no restrictions on international transactions.

3. Try an alternative payment method

  • Uxcel accepts various payment methods, including:

    • Credit or debit cards (Visa, Mastercard)

    • Mobile payment options (Google Pay, Apple Pay)

    • Bank transfer options for Teams and Enterprise plans

  • You can update your payment method through your Account settings.

4. Check for issues with your bank or card provider

  • Sometimes, banks or card issuers flag transactions as suspicious, especially if they are international or recurring. Contact your bank to ensure they are not blocking the payment.
    Tip: Inform your bank that you authorize payments from Uxcel to prevent future issues.

5. Retry the payment

  • After verifying and updating your payment method, try to process the payment again from your Account settings.

6. Contact Uxcel support

  • If the problem persists, contact our support team for further assistance: