If you decide that you no longer wish to continue with a Pro Plan or any other paid subscription, you can cancel it at any time.
Here’s a step-by-step guide on how to cancel your subscription:
Steps to Cancel Your Uxcel Subscription:
Log In to Your Account:
Visit the Uxcel website and log in using your email and password, Google account, or Apple ID.
Access Account Settings:
Click on your profile picture at the top right corner of the page.
From the dropdown menu, select Account Settings, then choose Subscription tab.
Manage Subscription:
In the subscription section, you will see details about your current plan. Look for an option to Cancel Subscription.
Cancel Subscription:
Click on the Cancel Subscription button.
You may be asked to confirm your decision, so follow the prompts to finalize the cancellation.
Confirmation:
Once the cancellation is complete, you will receive a confirmation email, and your subscription will remain active until the end of the current billing period. After that, you will no longer be charged, and your access to Pro Plan features will expire.
Important Notes:
Access After Cancellation: You will retain access to the Pro Plan features and any courses you’re enrolled in until the end of your current billing cycle. Once the billing period ends, your account will automatically revert to the Starter Plan.
Refunds: Generally, refunds are not provided for monthly subscriptions, and annual subscriptions may have a grace period (e.g., 14 days) for refund requests.
Keeping Your Certificates: Even after canceling your subscription, you will retain all certificates you have earned while using Uxcel. These certificates will remain accessible in your account, allowing you to download and share them even without an active Pro Plan.
Note: Special circumstances such as billing errors or unforeseen issues may be considered for refunds beyond the standard policy. Always contact Uxcel support for specific inquiries and assistance.
If you encounter any issues during the cancellation process or have further questions, feel free to contact Uxcel support for assistance at [email protected] or live chat.